Technology Knowledge Update TKU 2021-Sep-1

Technology Knowledge Update TKU 2021-Sep-1

Mapping files for synchronization to ServiceNow CMDB

The mapping files for synchronization to ServiceNow CMDB released with the previous version of BMC Discovery no longer work with the updated sync for ServiceNow CMDB. New mapping files are available from EPD. However, to ensure correct operation, you must use the following procedure:

  1. Delete the sync for ServiceNow mappings
  2. Upload the new sync for ServiceNow mappings 
  3. Restart the cmdb_sync_transformer service. As the tideway user, enter: tw_service_control –restart cmdb_sync_transformer


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